Refund policy

1. Status of paid plans

Paid plans are not open yet, and no payment is taken today. When they open, the price, the billing period and the cancellation terms are shown to you before you pay. This policy then applies to those payments.

2. Your legal rights

Nothing in this policy limits rights you have under law that cannot be excluded, including the consumer guarantees under the Australian Consumer Law and the consumer rights that apply to you in the European Union or the United Kingdom. If Delta has a major problem, or does not do what we said she would, you may be entitled to a refund or another remedy by law, whatever else this policy says.

3. When we refund

We refund the amount you paid, in the cases below.

• You change your mind soon after your first payment. Ask within 14 days of the first payment for a plan and we refund it in full.
• A renewal you did not expect. If a plan renews and you did not want it to, ask within 7 days of the renewal charge, and we refund that charge if you have not used the plan since the renewal.
• Delta does not work as described. If a fault on our side stops you from using what you paid for for a significant time, we refund the part of the period you could not use, or the whole payment if the problem is serious and we cannot fix it.
• We charged you by mistake. A duplicate charge, a wrong amount or a charge after you cancelled in time is refunded in full.
• We close your account without a breach of our rules. We refund the unused part of the period you paid for.

4. When we do not refund

• The period you paid for has passed and the plan was available to you.
• A request made after the times in section 3, unless the law or section 3 says otherwise.
• Your account was closed because you broke the acceptable use rules or the terms.
• A charge by someone other than us, such as your bank’s fees or currency conversion costs.
• You are dissatisfied with how Delta answered a question. She is an AI assistant, and her answers can be incomplete or wrong (see the terms).

5. Cancelling a plan

You can cancel at any time. Cancelling stops future renewals and does not refund a period you have already paid for, unless section 3 applies. You keep the paid features until that period ends. Cancel before the renewal date to avoid being charged again.

6. How to ask for a refund

Write to delta@officecrm.app from the email address of your Delta account, and tell us:

• the account email and the plan;
• the date and the amount of the payment (or the receipt number from your payment email);
• the reason, in a sentence. It is optional for the cases in section 3 that do not depend on a reason, but it helps us fix a problem.

We reply within 5 business days. If we need more information, we ask once, in one message.

7. How refunds are paid

• We refund to the card or method you paid with. We cannot refund to a different card, account or person.
• The refund is in the currency you paid. We do not charge a fee for refunding. Tax charged on the refunded amount is refunded with it.
• We start an approved refund promptly, normally within 3 business days of our decision.
• After we start it, how long it takes to reach you depends on our payment provider and on your bank or card issuer. It commonly takes several business days to appear on a statement, and sometimes longer. That time is outside our control.

8. Our payment provider

Payments for Delta’s paid plans are processed by Stripe. We do not make refunds difficult, and we will help you speed the process up: we start the refund as soon as it is approved and, if you ask, we give you the reference you need to follow it with your bank. A refund also depends on procedures that belong to Stripe and to your bank or card issuer, which we do not control. If a refund takes longer for that reason, the extra time does not come from us, and we are not responsible for it.

9. Disputes with your bank

Please write to us before you ask your bank to reverse a payment (a chargeback). A refund from us is usually faster and keeps your account in good order. If a chargeback is made for a payment we have already refunded, we may give your bank the record of the refund.

10. Changes and contact

We may change this policy. A change does not apply to a payment you have already made, and we show the date at the top of this page. Questions: delta@officecrm.app, or by post to 68 Mcilwraith St, South Townsville, QLD 4810, Australia.